CX Lead & Generalist

SEB Pension och Försäkring, June 2022 – currently 

I am currently working with UX, focusing on our internal users trying to make their daily life more efficient and user friendly. I work in a agile team where we develop the upcoming tools and systems our internal users are dependent on. In my role this includes everything from user research to the final UI design.  

Along side working in an agile team I'm also CX Lead. A big part of this role is to be a representative for our users, to do so I have done several user journeys for our differents users journeys visualizing and communication the needs our users have. The goal with these journeys is to spread CX maturity in the bank and making sure we prioritize our projects on the right thing where we see pains four our users. As a CX Lead a big part of the role is to look ahead, keeping an eye on ongoing trends and upcoming future initatives. I also have a close day to day sync with other designers  and different stakeholders at the bank - making sure we are all working streamline and towards the same goal.

Developer & Scrum Master

SEB Pension och Försäkring, Sep. 2021 – June 2022

Worked as Scrum Master and Cobol developer for a cross-functional team developing a platform in Cobol and .net allowing for more efficiency for the core data to communicate with our front-end. In my role

In my role as the teams scrum master I guided them in the agile methodology. I acted as the link between stakeholders and team and had the responsible that the we as a team delivered business value. That involved the planning of our work, requiring a flexible and innovative approach and can-to attitude if the plan changed or tasks needed reprioritize. 

Tech Trainee Program, SEB

SEB, Sep. 2021 – March 2022 

The program included strategically and operationally work together with stakeholders in business challenges involving all functions including IT, operations, sales, compliance and legal. Here I was introduced to develop my service design knowledge. I was also given the chance to grow as a leader in a leadership course.

Teaching Assistant

Course Information System Development

Linköpings University, Jan. 2021 - March 2021

Supported and guided the students in their work conduction process modeling towards external companies and facilitated workshops and seminaries.  

Course Databases and Data Modeling

Linköpings University, Oct. 2020 – Jan. 2021

Mainly included teaching SQL and ER modeling.

Course User perspective on Digital Design

Linköpings University, May 2020 – June 2020

Held workshops, lessons and supported the students in the practical design work using the prototype tool Axure. The work required great pedagogical capability.

BA, Information Systems Analysis majoring  System Development

Aug. 2018 – June 2021, Linköping University

Business Administration I 

Jan. 2018 – June 2018 Stockholm Business School 

Organization, Marketing, Accounting and Finance. 

Sociology I

Aug. 2017 – Jan. 2018 Stockholm University

Sociological Analysis, Power Resources and Social Stratification, Sociology and Social Problems.  

At SEB there was a need for a new internal docuementation system that would replace current system. The new system had to be developed within a tight timeframe and would be used by around 1 700 employees.

My role include all parts from conducting research to doing the UI to collect feedback on the finished product. Starting with a lot of user research and close collaboration with the users we worked iterativly together with the product team, as well as with product and regulations specialists to create a design.

I took over a project from a senior UX designer where we are creating a modern and more user friendly interface for the users to see the customers insurance holdings and information. 

Since I took on the project some basic research had been done to get an understanding of the user need, I then had to design the interface that we wanted to use. Since this will be found in SEB internal portals I had to work closely to other UX at the bank, making sure the experience felt seamless for the user.